FAQs

Shop Policies

Processing time:
Most orders ship in 1-2 business days from ordering.
The exception to this is custom orders. Most custom orders will take around 2 weeks processing and shipping time from the date of sale.

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns and exchanges:
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery

I don't accept cancellations.
However, please contact me if you have any problems with your order.

Custom Order Deposits
All custom orders (with the exclusion of pet portraits or any made-to-order listing) will require a 50% *nonrefundable* deposit.

This is for all orders for custom paintings or projects that are not already listed in my shop. I will make a listing for you to pay the down payment and once paid, I will begin work on your order. When finished, I will create a second listing with finished product photos. Once you have paid the final amount, I will ship your item.

The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders
Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Wholesale

I offer wholesale of all printed items. Please check out my Wholesale Catalog and Order Form here.

The newsletter subscribers will receive a one time new member discount of 15% off your entire first purchase. The only other times I will email you is when I launch a new series, have a new sale, or for an update. (You can expect no more than 3 emails a month from me!)

Where it's made

All items made in a smoke-free, pet friendly home. (I do have hay in my home for my animals but it is on a different level of the house from where all making and packaging take place.)